CRM Software Industry News

CEDARBURG, WIS. (January 20, 2005) - Oncontact Software, a leading provider of customer relationship management (CRM) software for the mid-market, announced today the release of Oncontact V (ONCV), a completely new .NET CRM solution on February 28th.

“We are thrilled to be announcing the February 28th availability for Oncontact V,” said George Kofman, CEO.  “As a company, we have spent well over three years researching and developing this application.  We are sure that clients will not only be impressed with the full feature set that is being released in this initial offering of Oncontact V, but also the advancements that were made to the CRM  tool kits to allow organizations to have the ability (if desired) to take customization capabilities to a new level.”

ONCV used the latest Microsoft .NET platform to upgrade the user interface, feature set and customization tools. Meaning, any .NET application can be integrated with ONCV. Oncontact Software has taken well over 10 years of CRM experience and combined it with “Today’s Leading Technology” to develop this completely redesigned solution.

“We are often asked as to why we chose to develop ONCV in a .NET framework.  The answer is quite simple - integration.  We are often finding our customers taking our applications and integrating them with back office solutions, telephony products or various desk top tools, ” said Sam Vaynstok , Executive Vice President. “The .NET technology puts us in the best position to not only accomplish these integrations, but to achieve them in the most efficient way possible.”

The newest offering builds on the continued award-winning functionality of its flagship product, CMS, a completely customizable CRM system that lets users manage sales, marketing and customer service strategies from a single software suite.

“When we first decided that we were going to be offering a complete re-write of our existing application, the decision was made to start from scratch.  What we did was to take our 10 plus years of CRM experience and combined it with today’s technologies.  We examined each feature in our current CRM offering and looked at how we could enhance or improve it if we had the opportunity to do it again.  Therefore,  ONCV is just that -  our vision of the perfect offering for a mid-market CRM solution!”, said Jon Zimmerman, President.

The following are some of the features included in ONCV:

Dashboard displays a complete snapshot of your day
View opportunities, sales and support cases
Outline opportunity objectives
Set and track company sales goals
Record incidents and create a complete service history
Prioritize support incidents and establish a work queue
Construct searches on any field or database
Create an unlimited number of queries and assign to user groups
Create unlimited number of field or screens
Work without having to follow a pre-formatted structure
Define agents visually by drawing flowcharts or by writing script
Create agents that define or customize processing, as well as those servicing windows and visual controls
One-touch synchronization
Advanced conflict resolution
Use HTTP to transparently connect to database
Remote offices can be working off the corporate database in real-time

Filed under: Oncontact CRM