Salesboom Makes 99.8% Uptime Guarantee Addition to Its Web based online web based CRM software / web-based SFA Service Level Agreement (SLA)
Salesboom.com, industry leading On demand hosted CRM software (Customer Relationship Management) / web-based SFA (Sales Force Automation) service provider, today announced that it was adding an uptime guarantee to its Service Level Agreement (SLA). The Service Level Agreement, which governs the level of service offered to the end users, now contains a clause guaranteeing a minimum 99.8% uptime ratio of its Salesboom.com Web based Customer Relationship Management software (CRM software). The new uptime guarantee, taking effect immediately to all paying customers, sets a new precedent in the On demand or hosted CRM and SFA world - a Web based Customer Relationship Management software service that is truly On demand, guaranteed by the service provider in very definitive black and white terms.
“The Salesboom.com uptime guarantee is something we’ve decided to undertake to show the world that web based CRM and SFA (Customer Relationship Management and Sales Force Automation) is not only affordable, but 100% reliable.” Commented Rami Hamodah, Salesboom President and Co-Founder. “The Salesboom hosted online web based CRM software (Customer Relationship Management) / web-based SFA (Sales Force Automation) service will be there for you 24 hours a day, 365 days a year. on demand hosted CRM software and SFA are here to stay, and you can trust Salesboom.com with all your critical small business application needs.”
The Salesboom Service Level Agreement is now one of the few Service Level Agreements offered by an Application Service Provider (ASP) that guarantees a minimum level of uptime. Of those few, Salesboom’s is among the highest guaranteed percentage, while many of its competitors (such as Salesforce.com (NYSE: CRM)) do not offer any guaranteed uptime. The Salesboom SLA also covers such provisions such as a definition of the Salesboom service itself, as well as legally binding clauses protecting customer rights and ownership of their data. The Salesboom service is currently running at an uptime average well above that of the 99.8% guarantee.
“Salesboom has taken another step further in assuring both customers and prospects alike that its Salesboom.com Web based Customer Relationship Management software (CRM software) and Sales Force Automation software (SFA software) solutions are reliable and available,” Commented the VP of Sales. “We understand that the small business needs reassurance that they’ll have continual access to their data - both our own internal usage as well as those in our Value Added Reseller program, or channel partner network dictate that this data needs to be available at all times. That’s why we’re introducing this new uptime guarantee in the Service Level Agreement - to show the world that the Salesboom.com web based online web based CRM software / web-based SFA service is completely trustworthy - guaranteed.”
Salesboom’s Service Level Agreement for its small business CRM On demand application applies to all paying Salesboom customers, including those using the Salesboom Wireless CRM Edition, Offline small business CRM edition and PDA CRM Edition. Other Salesboom features included in coverage under the new SLA uptime guarantee are the Salesboom Web based Project Management , Web based Contact Management , Web-Based Lead Management, Web based Opportunity Management, Web based Campaign Management and Marketing Automation, and more. For more information on the new Salesboom Service Level Agreement, or the Salesboom.com Web based Customer Relationship Management software (CRM software) and Sales Force Automation software (SFA software) services, interested parties are asked to contact Salesboom directly at 1.877.CRM.SALE (1.877.276.7253) or via email at sales@salesboom.com Additional information about Salesboom’s web based CRM software and Salesboom’s web based SLA software can be found here: Salesboom Online Web based CRM software products. Prospective customers can also utilize the Salesboom.com 30 Day Free CRM Trial with no obligation.