THEMA CONSULTING, SA UPGRADES SOFFRONT CRM FOR IMPROVED CUSTOMER SERVICE AND SOFTWARE DEVELOPMENT
Fremont, California, March 7, 2006 — Soffront® Software Inc. (www.soffront.com), a leader in mid-market CRM, today announced that THEMA Consulting (www.themaconsulting.ch) has upgraded to the latest version of Soffront CRM. A Soffront customer since 1997, the Swiss consulting firm is using Soffront CRM to improve the efficiency and management of their help desk and software development.
“We have found Soffront CRM to be feature-rich and flexible, allowing us to improve the workflow and integration of our help desk and software development,” said Francesco Mollisi, senior consultant at THEMA Consulting, SA. “In addition, the features included in Soffront Help Desk are robust and useful–features such as email notification, statistics, query, and report manager.”
THEMA Consulting originally selected Soffront because it is web and Oracle based and because of its customization capabilities. “We have stayed with Soffront and continue to upgrade the software because it is easy to configure and customize.” – added Mollisi.
“Soffront CRM allows a user to add fields on the fly, modify the views of each object, add new database tables, link to other parts of the system and create workflows–all without writing a single line of code,” explained Manu Das, Soffront’s president and founder. “When these changes are completed, the system automatically generates all the code that is needed–a unique approach in the CRM industry not available in other systems.
“In the past several years using Soffront CRM, we have improved the efficiency and management of our customer service, help desk, and defect tracking departments,” concluded Mollisi. “We are pleased with the quality of the software and the excellent customer service that Soffront provides.”
Headquartered in the Swiss city of Lugano, THEMA Consulting, SA is a consulting company with a focus on financial services. THEMA Consulting was established in 1994 and has branches in Zurich and Trento, Italy.